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Many times we have people call or email and say "I want to make distillate, so I must need a distiller, right?"
Right. Sort of...maybe, back up.
What do you mean by distillate?
Let's break down one of the first questions we always ask new inquiries - What products are you trying to make?
We ask this because it helps us determine what you mean by distillate, and in turn it allows us to recommend the best possible solution for your unique situation and business goals.
Do you mean "the clear" (TM)?
Do you mean the stuff you saw in your friend's vaporizer pen last weekend that they said was distillate?
If you can use an existing product on the market as a reference, it may help to clarify important details so we can really understand your end goal.
If we know what you mean when you say you want to make distillate, then we can share with you our 20+ years of product knowledge and innovation. If we get caught up on terms, that's where frustrations can possibly arise.
Our team is here as a resource, not an obstacle! Clear communication and articulation of your goals is essential for us to be able to provide the best extraction solution.
Can you think of any instances where this has happened to you?